If you receive a notice that you reached the maximum transcript limit of five students, you will need to contact Support to have your transcript limit increased. Families with more than five students will be charged a slightly higher rate, based on the number of additional transcripts needed. If you are the administrator of a school, you will need to upgrade to a school account. In either case, contact Support by email to support@transcriptmaker.com or by phone at (844) 487-2747.